Put the impressions, containers, plate and order card back in the kit and send it to us. Within Germany, you can request a free DHL label using the QR code inside the lid. For a return from another EU country, please contact us with your order number.
We make your personalised jewellery within 10–14 business days after receiving usable impressions. DHL transit time is additional: usually 1–4 business days within Germany or 2–8 business days to the rest of the EU. Business days are Monday to Friday, excluding public holidays. The planned total delivery time is up to 30 business days from ordering, including the impression kit and return of the impressions. Please return usable impressions promptly; if this is delayed, we will agree the resulting change to the delivery schedule with you.