We ship our impression kits and jewellery insured with DHL. Our shipping and production days are Monday to Friday, excluding public holidays. Business days mean Monday to Friday; Saturdays do not count.
We dispatch your impression kit by the next business day after receiving your order. The DHL transit time stated below is additional.
We make your personalised jewellery within 10–14 business days after receiving usable impressions. We then dispatch the finished piece with DHL. Production time is only one part of the total delivery time: delivery of the kit, taking and returning your impressions, and final delivery must also be included.
For personalised jewellery, the planned total delivery time is up to 30 business days from ordering. Please take and return your impressions promptly. If impressions arrive late or cannot be used, we will agree the resulting change to the delivery schedule with you. Different production times for individually agreed special requests are arranged in advance.
Standard shipping within Germany is free, regardless of order value. DHL transit time is usually 1–4 business days from dispatch, both for the impression kit and the finished jewellery.
DHL transit time is usually 2–8 business days from dispatch. Production of personalised jewellery also takes 10–14 business days after we receive usable impressions.
Shipping costs for your order are displayed in the checkout before you place the order. If you shop in another currency, the checkout shows the converted amount in that currency.
We provide a free DHL return label for sending your impressions to us. Within Germany, the label is included in the kit or can be requested using the QR code inside the lid. For a return from another EU country, please contact us with your order number via the impression return label page. This applies to sending impressions; returns of purchased goods are covered by our cancellation policy.
Express shipping for the impression kit within Germany costs an additional €17.00. The extra service and its price are shown before you place your order. Express shipping to other EU countries is only available on individual request. Express shipping shortens the kit's transit time, not the production time for your personalised jewellery. Contact support@noseandsoul.de or use our contact form.
We currently ship within Germany and to the other EU countries. Regular shipping to Switzerland or other countries outside the EU is not currently offered.
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Ist mal ganz etwas anderes, wenn man Tiere liebt.
Wirklich schön. Ein tolles Andenken
Super eingearbeitet, super unkomplizierter Versandvorgang. Auch tolle Wiederverwertung. Hab nur gedacht der Anhänger wäre größer, aber gut. Das ist ja eigenes Fehldenken.
Sehr schöne Kette und guter Abdruck.
