We ship our impression kits and jewellery insured with DHL. Our shipping and production days are Monday to Friday, excluding public holidays. Business days mean Monday to Friday; Saturdays do not count.
We dispatch your impression kit by the next business day after receiving your order. The DHL transit time stated below is additional.
We make your personalised jewellery within 10–14 business days after receiving usable impressions. We then dispatch the finished piece with DHL. Production time is only one part of the total delivery time: delivery of the kit, taking and returning your impressions, and final delivery must also be included.
For personalised jewellery, the planned total delivery time is up to 30 business days from ordering. Please take and return your impressions promptly. If impressions arrive late or cannot be used, we will agree the resulting change to the delivery schedule with you. Different production times for individually agreed special requests are arranged in advance.
Standard shipping within Germany is free, regardless of order value. DHL transit time is usually 1–4 business days from dispatch, both for the impression kit and the finished jewellery.
DHL transit time is usually 2–8 business days from dispatch. Production of personalised jewellery also takes 10–14 business days after we receive usable impressions.
Shipping costs for your order are displayed in the checkout before you place the order. If you shop in another currency, the checkout shows the converted amount in that currency.
We provide a free DHL return label for sending your impressions to us. Within Germany, the label is included in the kit or can be requested using the QR code inside the lid. For a return from another EU country, please contact us with your order number via the impression return label page. This applies to sending impressions; returns of purchased goods are covered by our cancellation policy.
Express shipping for the impression kit within Germany costs an additional €17.00. The extra service and its price are shown before you place your order. Express shipping to other EU countries is only available on individual request. Express shipping shortens the kit's transit time, not the production time for your personalised jewellery. Contact support@noseandsoul.de or use our contact form.
We currently ship within Germany and to the other EU countries. Regular shipping to Switzerland or other countries outside the EU is not currently offered.
5.1 If the Seller offers shipping of the goods, delivery shall take place within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing shall be decisive for the processing of the transaction.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of return shipment if the Customer effectively exercises their right of withdrawal. For the return shipping costs, the provision made in the Seller’s withdrawal policy shall apply if the Customer effectively exercises their right of withdrawal.
5.3 If the Customer acts as an entrepreneur, the risk of accidental loss or accidental deterioration of the sold goods shall pass to the Customer as soon as the Seller has handed over the goods to the carrier, freight forwarder, or other person or entity designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss or accidental deterioration of the sold goods shall generally only pass to the Customer upon delivery of the goods to the Customer or a person authorized to receive them. Notwithstanding the foregoing, the risk of accidental loss or accidental deterioration of the sold goods shall also pass to the Customer as soon as the Seller has handed over the goods to the carrier, freight forwarder, or other person or entity designated to carry out the shipment, if the Customer has commissioned the carrier, freight forwarder, or other person or entity designated to carry out the shipment to perform the delivery and the Seller has not previously informed the Customer of this person or entity.
5.4 If the Customer acts as a consumer based in Germany or as an entrepreneur, the Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. However, this shall only apply if the non-delivery is not attributable to the Seller and the Seller has concluded a specific supply contract with the supplier with due diligence. The Seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed immediately and the consideration will be refunded immediately.
5.5 If the Seller offers the goods for collection, the Customer may collect the ordered goods during the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs will be charged.
5.6 Vouchers will be provided to the Customer as follows:
- by email
